Emails in Documents
When you track emails as documents — either via the Email section in InLoox Web App or using the InLoox for Outlook add-in — all .eml files are automatically collected in the Emails folder within the project's Documents section, regardless of which other document folders they are located in.
There, you can choose between the list view and the conversation view.
Activate the Email Inbox for a Project
Every project can have its own email address. Once you have activated the email inbox, InLoox files every email sent to that address in the project.
The email inbox is only available in the InLoox Enterprise and InLoox Enterprise Plus editions of InLoox Cloud. It is not available in InLoox Professional or in InLoox Self-Hosted.
You need the Enable email inbox for projects permission to activate the email inbox and to regenerate or disable the project email address. For details, see Permissions.
- Open the project and switch to the Documents tab.
- Click Enable email inbox.
- InLoox generates an email address for the project and shows it in place of the Enable email inbox button. Click the arrow next to the address and select Copy email address. The same menu also contains Regenerate and Disable.
InLoox generates the project email address randomly. You cannot choose the address yourself or change it. With Regenerate, InLoox creates a new random address for the project.
- Use the address wherever emails for this project should arrive — for example as a recipient, in CC, or as a forwarding address.
You only have to activate the email inbox once per project. From then on, InLoox files every incoming email as an .eml file in the Emails folder within the project's Documents section. Attachments are not filed as separate documents — they remain part of the .eml file.
Emails in List View in Documents
The list view is useful when you need to sort, filter or group emails. You can customize this list view with the following email-specific columns:
- Email CC recipients
- Email preview
- Email received on
- Email recipients
- Email sender
- Email subject
For further information on the list views in general and the columns available in the Documents list view, read the help article on list views.
Email Conversations in Documents
Click on the Conversation icon to show email conversations.
InLoox shows the latest email of each conversation at the top. Click on it to see the preview of the email on the right and scroll through the whole conversation. You can add a description, the document status or link it to other InLoox items. You can add a comment to the email and track changes made to this document such as who uploaded it to InLoox or deleted it.
For more information on how to track emails in InLoox Web App, read the help article on Track Emails (since InLoox 26).
